Refund Policy
1. General Policy
Water Wallet operates as a prepaid digital credit system.
2. Top-Ups
- All wallet top-ups are final and non-refundable once processed
- Credit is immediately allocated to your Water Wallet for use at participating refill stations
3. Exceptions
Refunds may be considered in limited cases, such as:
- duplicate payments
- system errors
- failed transactions where funds were deducted but not credited
4. Requesting a Refund
To request a refund, please contact: admin@waterwallet.co.za
Include:
- your account email
- date of transaction
- amount
5. Processing Time
If approved, refunds will be processed within a reasonable timeframe.
6. Misuse
Refunds will not be issued for:
- unused credit
- change of mind